Frankie & Benny's

Reviews about Frankie & Benny's

• 4 / 5

  By Danielle Brown
  Food was really nice but service was slow
  April 11, 2017
• 2 / 5

  By Dan Laine
  Food was fine if a little mediocre though I expect that from a restaurant chain. The service however was well below standard.
  Staff didn't know what drinks were available. So I ended up going to the bar and being served by 3 different people and still waited 15 minutes for a drink. The food was requested all at the same time (2 starters, 2 mains and a kids meal) they came staggered. So we had a starter while our 4 year old daughter looked hungrily on (she didn't like our starter unforunately). Finally the mains arrived and whilst we had finished and our daughter was still eating staff asked if we would like then desert fetching. Yes of course that would be great and a real encouragement for a 4 year old to finish her meal. Whilst there we witnessed members of staff turning customers away because they were full despite there being vacant tables. All in all I cannot recommend anyone dine her on the experience we had. Perhaps they were short staffed and others will fare better but it will be a long time before we bother with this particular place again.
  January 09, 2017
• 1 / 5

  By Rob Johnson
  Arrived around 5pm, seated quickly and offered drinks soon after however it took a 20+ min wait to order and eventually had to get up and locate a member of staff! Then was told after ordering "you can't order from the lunch menu" then why was it still on the table!?? Not impressed! If my workplace was run this way it would not still be trading! We very nearly walked out to go to McDonald's! Plus nobody tried to make amends for the short comings! TRY HARDER FRANKIE AND BENNYS STAFF because at the moment you are ruining your restaurant. I'm still waiting for my food but I don't think it will redeem itself considering the experience so far....
  July 26, 2016